NEXUS / SUPPORT
Real people.
Ready to help.
Straight from the team who build it.
Email us with your question, a problem or an idea, and a person will reply.
Email supportSupport hours
9am to 5pm, Monday to Friday
New Zealand time (NZST, or NZDT in summer).
Response time
Within 24 hours
Our target for a first reply from a person.
Urgent problems, 24/7
If Nexus is down or your data is at risk, email any time with "Urgent" in the subject line.
Everything else, such as sales, pricing, partnerships or privacy questions: nexus@resync.co.nz
What to include
A few details help us answer in one reply instead of several:
- Your Jira site address, for example yourcompany.atlassian.net
- The Nexus page you were on and what you clicked
- What you expected, and what happened instead, including any error message
- A screenshot of the problem and of Nexus Setup → Health, if you are a Jira admin
Please don't send passwords, API keys or real customer data. We never need them to help you.
Security and privacy
To report a security concern, email nexus-support@resync.co.nz with "Security" in the subject line. Tell us what you found and how to reproduce it.
Nexus runs on Atlassian Forge. Resync operates no servers of its own, and your test data is stored in Jira and Forge storage. On Pro, the requirement content an AI action needs goes only to the AI provider your Jira admin connected.
Jira itself
For problems with Jira or your Atlassian account that aren't about Nexus, such as sign-in, billing through Atlassian or site outages, contact Atlassian Support. You can check current platform incidents on the Atlassian status page.